Hand us the chores: call, text or email

Three ways to reach us

Pick whichever suits your day. Each one reaches the same senior strategist.

• Call (604) 632-4959 if you want to talk it through now. If we miss you, leave a short voicemail with your name, business and best time to call back.
• Text (604) 632-4959 if you are on site and cannot talk. Texting works well for owners with their hands full.
• Email Ali@Sedighi.ca if you want to attach a few details, such as your website address, last month's ad bill or a screenshot of your Google profile.

Our hours are Mon–Fri 9–6 Pacific. We usually reply within one business day.

We do not use online booking calendars or chat windows. A person reads every message.

What to include in your first message

A first message with the right five details lets us give you a useful answer in the first reply instead of a list of questions:

1. Your business name and trade, for example "two-truck plumbing company" or "independent bike shop".
2. Where you work, such as "mostly Westwood Plateau and Port Moody" or "City Centre only". The areas page can help you describe it.
3. The chore you most want gone: the website, the Google profile, the ads, or all three.
4. Your website address, if you have one.
5. One number: roughly what a typical job is worth to you.

Here is a template you can copy and fill in:

Hi, this is [Your name] from [Business name]. We do [trade or service] mostly in [Coquitlam district or nearby city]. Our website is [website address, or "none yet"]. The marketing job I keep putting off is [website / Google profile / ads]. A typical job is worth about [$ amount]. Best time to reach me is [day and time].

If your company is brand new, add "new company" and the date you started trading; we will point you to the launch service.

What happens after you get in touch

Here is the sequence, so there are no surprises:

1. Reply. We usually reply within one business day, by the channel you used unless you ask otherwise.
2. First conversation. For eligible trades businesses, a free 30-minute consultation. We ask about your jobs, your area, your current marketing and your available hours.
3. Written plan. If it makes sense to work together, you receive a short proposal with the task list, who owns each account, the monthly fee and any ad ceiling. Plans are explained on the pricing page.
4. Your decision. Take whatever time you need. Nothing starts until you approve the plan in writing.
5. Setup. Once approved, we ask for access to your accounts, or create them in your name if they do not exist.

If we think you are better off waiting, or doing something yourself, we will say so. Not every business needs a monthly plan right now.

What we will not do

A few things are worth stating clearly before you call:

• We are not a contractor. We never quote, install, repair or service anything for your customers.
• We do not sell your enquiries or resell leads to other companies.
• We do not promise rankings or a number of leads; nobody can do that honestly.
• We do not take ownership of your domain, profile or ad account.

If you want advice only, without anyone doing the work, Coquitlam.Business offers hourly consulting for Coquitlam owners.

Before you reach out

If you want to prepare, the owner-hours guide helps you work out what your current marketing time is costing you, and the services overview explains which service fits which problem. Neither is required. A two-line text is enough to start.